Welcome to our chat with Chase Rankin, president and publisher of the Arizona Daily Star, and with Bobbie Jo Buel, the Star's editor. With the introduction of the new tucson.com website and our new full-access subscription model, we thought this seemed like a good time to answer your questions about those changes. We're open to discuss other topics as well. Indeed, in questions submitted in advance, readers asked a wide range of questions. We'll try to get to most of them in the next hour.
Cori, thanks for the question. We've been adding online content since winter and plan to continue. We've added eight video shows, including a new one just last week called "Election 2014." Greg Hansen's "Video Notebook" airs twice a week. To mention two more videos, Sarah Garrecht Gassen interviews a newsmaker once a week and Angela Pittenger shares money-saving tips in her weekly "Centsible Mom" show. We are live tweeting news coverage from many government meetings, including the Pima County Board of Supervisors, Tucson City Council and school boards. Susan Billings has started a gardening and landscaping blog, "All Things Green in Tucson." Those are a few examples of the expanding content on tucson.com
We chose most of the buttons based on topics that receive the most interest. The comics button is there because we recently added 78 online comics and we want readers to know about that new content. The comics button may be replaced at some point.
We are still working on the navigation bar. You've probably noticed that we've slimmed it down, which we did in response to readers who said there was too much on the home page. We are closely monitoring how readers are using tucson.com and we will tweak the arrangement in the next few weeks.
David, a full-access subscription to the Star is now a subscription to our content, which includes print and digital. There is no price increase tied to the full-access model.
As we've done in the past, we regularly review pricing. Some prices may increase in 2014 upon renewal of the subscription. Our pricing is in line with the value of the content, much of it exclusive to the Star and produced by the largest reporting staff in Southern Arizona.
Our reporters frequently rely on public-records laws, but the statutes were not created for newspapers. A private citizen absolutely can make a request.
There are a couple of good places to start. foia.gov explains how to make a request for federal-government records. In Arizona, the state ombudsman's website has great background about how to obtain public records. It's at www.azleg.gov
Aubrey, yes. Your questions will not show up as you submit them, but we are trying to post them just before the answers are ready.
The advertising inserts are not part of the e-Newspaper, but that's a good idea, Karen, and we will look into it.
Many of the inserts are on tucson.com. Scroll about halfway down the home page to a section called "This Week's Ads" to find them.
The special Thursday news sections — Caliente and the three neighborhood sections — are part of the e-Newspaper.
Goanne: If you have a billing question, you can contact customer service at 1-800-695-4492 or email firstname.lastname@example.org
A strength of the Web is that it can have "right now" information. When it comes to weather, most readers want to know what's happening now and what to expect. The weather information on tucson.com (click on the weather icon, which is usually the big yellow sun) has current information, hour-by-hour forecasts for the next 12 hours, the radar map, and a seven-day forecast.
The subscribe.tucson.com page shows our most popular options, but others are available. Give a ring to customer service at 1-800-695-4492 and they will set you up with what you need.
Newspaper people love black ink. We also picked copper because of its link to Arizona.
Our Phoenix coverage comes from two sources: Capitol Media Services and the Associated Press. The former is operated by Howard Fischer, who was a longtime Daily Star reporter before he began his own syndicated service. Howard has lived in both Bisbee and Tucson and knows Southern Arizona well. The Star does not have reporters based outside of Tucson.
The 40-plus papers that are part of Lee Enterprises share content. A few weeks ago, for example, you might have noticed a story we published from our sister paper in Lincoln about a Nebraska-born woman who was preparing to participate in a cross-country air race as a co-pilot. The woman lives in Tucson now.
We also share some content with the Arizona Republic newspaper in Phoenix. The Republic is owned by Gannett Co., which is a business partner with Lee Enterprises in the operation of the Daily Star.
@BLfreelance, I see what your problem is and you shouldn't have to log in twice to download the e-newspaper to your reader. I'll look into that, but it may take a little more time than this chat. Please email me at email@example.com so I can reply once I have an answer. Anyone with similar questions may email me as well.
Karyn, blogs do count in the 10 articles. The main page and other section pages do not count.
Curtis: I report to a seven member board, which includes the Star's previous publisher, John M. Humenik.
Thanks, Aubrey, for reading us. We have improved the content in our print edition. Most importantly, we have expanded our watchdog reporting. We have also added content in several areas, including health, business and gardening.
Barbara: Please email me at firstname.lastname@example.org and we will look into your situation. Digital-only subscriptions are available.
Mdunlap: If you decide not to renew your subscription you will have limited access, with 10 free content pages every 30 days. We're surprised to hear about your delivery issues. Please email email@example.com and he will address your concerns. We apologize for any inconvenience.
Aljo, no commenting system is perfect, but we switched to Facebook because it is so widely used and most people post with their real names. You are right that we don't want to be the comment police; we want to focus our staff efforts on journalism. Here's to civility in the comments!
Dave, the iPad hasn't been released, but it should be ready late this week.
AdGal: Our branding is straightforward. The Arizona Daily Star represents the print edition and tucson.com our digital presence. We made the change to better align with our community.
Apps for the iPhone and Android devices were released over the weekend. The app that will come later this week is the iPad app with the ribbon navigation.
Chris, most papers have switched to a similar model. We are investing in staff to best meet the needs of our audience. Recently, for instance, we added a full-time video editor in the newsroom.
Dear Maxine: No. Full access is included in our subscription price. All you need to do to activate your full access is go to our home page and click on the big blue button.
Goanne: Contact customer service at firstname.lastname@example.org
Dave, Tap into one of the "locked" sections then tap on a story. You should see a popup that asks for your login. Rob Wisner, our director of digital innovation, is happy to help if you need more. Email him at email@example.com
BL: Sorry you are having problems with our eNewspaper. Please send a note to firstname.lastname@example.org so they can help solve them.
Kelly, We like Chrome because it's fast. Sorry to hear you are having problems with activation . Customer Service is ready to help at 1-800-695-4492.
Thank you for submitting your questions and joining us today. We appreciate your interest in our organization. If you have addition questions, feel free to email me at email@example.com or Bobbie Jo at firstname.lastname@example.org Thanks again and have a great day.